Frequently Asked Questions (FAQs) - Charlie's Crazy Castles
Welcome to the Charlie’s Crazy Castles FAQ page. Here, we have compiled a list of common questions and answers to help you understand our services better. If you have any other queries, please feel free to contact us.
Booking and Payments
Q: How do I book a bouncy castle or inflatable? A: You can book directly through our website at www.charlies-crazybouncycastles.co.uk, by phone, or via email. Simply select your desired item, choose the date and time, and follow the prompts to complete your booking.
Q: What payment methods do you accept? A: We accept various payment methods, including credit/debit cards, bank transfers, and Clearpay for Buy Now, Pay Later (BNPL) options.
Q: How does Clearpay work? A: Clearpay allows you to split your purchase into four equal installments, paid every two weeks. The first installment is due at the time of booking, with no interest or fees if payments are made on time.
Q: Is there a deposit required for booking? A: Yes, we require a deposit to secure your booking. The deposit amount will be detailed during the booking process.
Delivery and Setup
Q: Do you deliver to my area? A: We deliver to various locations in London, including Greenwich, Lewisham, Dartford, and surrounding areas. Please contact us if you’re unsure whether we deliver to your location.
Q: Is there a delivery fee? A: Delivery fees may vary depending on your location. The delivery fee will be calculated and displayed during the booking process.
Q: How long does it take to set up a bouncy castle? A: Setup usually takes about 30 minutes to an hour, depending on the size and type of inflatable. Our team will ensure everything is securely set up and ready for use.
Q: Can I set up the bouncy castle myself? A: For safety and insurance reasons, our trained staff must handle the setup and takedown of all our inflatables.
Safety and Regulations
Q: Are your bouncy castles safe? A: Yes, all our inflatables are made from high-quality materials and meet safety standards. They are regularly inspected and maintained to ensure a safe and enjoyable experience.
Q: Do you provide safety instructions? A: Yes, our team will provide safety instructions and guidelines during setup. We will also explain the proper use and supervision required.
Q: Do you have insurance? A: Yes
Candyfloss Delights: Treat your taste buds to a sugary sensation with our delicious candyfloss! Watch in amazement as fluffy clouds of sweetness are spun right before your eyes, adding a touch of whimsy and indulgence to any event. It's a surefire way to satisfy your sweet tooth and spread smiles all around.
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OR OUR FREQUENTLY ASKED BOUNCY CASTLE HIRE QUESTIONSF.A.Qs
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Exciting news! Charlie's Crazy Bouncy Castles now offers Mascot Hire in London and Dartford!
Looking to add some extra magic and excitement to your event? Our adorable mascots are here to make your celebrations unforgettable, whether you're in the bustling streets of London or the charming town of Dartford.
Meet Our Mascots: From beloved characters to enchanting creatures, our mascot lineup is sure to delight guests of all ages. Whether you're throwing a birthday bash, a corporate event, a school fair, or any special occasion, our mascots are ready to bring smiles, laughter, and photo opportunities galore!
Interactive Fun: Our mascots love to mingle and interact with guests, spreading joy and happiness wherever they go. Whether they're dancing, giving high-fives, or posing for selfies, they'll make every moment memorable and magical.
At Charlie's Crazy Bouncy Castles, safety is our priority. Our mascots are professionally trained performers who ensure a fun and safe experience for all guests.
Ready to take your event to the next level with Mascot Hire? Contact us today to book your favorite characters and add an extra dose of charm and enchantment to your celebrations in London, Dartford, and beyond!
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CHARLIES CRAZY BOUNCY CASTLES