Privacy Policy
Introduction
At Charlie’s Crazy Castles, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our site or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information:
- Name
- Email address
- Phone number
- Address
- Payment information
Non-Personal Information:
- Browser type
- Operating system
- IP address
- Pages visited on our site
- Time and date of visits
How We Use Your Information
We use the information we collect in the following ways:
- To process your bookings and payments
- To communicate with you regarding your bookings and inquiries
- To improve our website and services
- To send you promotional materials and updates (if you have opted in)
- To comply with legal obligations
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. This includes using secure servers and encrypting sensitive information.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to provide our services, comply with the law, or protect our rights. This includes:
- Payment processors
- Service providers (e.g., delivery and setup teams)
Cookies
We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our site.
Third-Party Links
Occasionally, we may include links to third-party websites on our site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Your Consent
By using our site, you consent to our Privacy Policy.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of our site and services after such changes will constitute your acceptance of the new terms.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Contact Details:
Thank you for choosing Charlie’s Crazy Castles. We are committed to protecting your privacy and ensuring the security of your personal information.
Short version: We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.
Long Version: In this document, ‘we’ refers to charlie crazy bouncy castles and its representatives. ‘You’ refers to visitors to our website and our customers.
Who is responsible for your data?
Our data protection officer and company owner is paul wells . The data protection officer is responsible for making sure that your data is stored and processed safely. You can contact them on 07535686284
Why do we process and store your data?
We need to store and process your data if you make an enquiry or place an order with us, to allow us to provide our services as a hire . This includes your name, contact details, and IP address. We also need to store your details for tax and insurance reasons.
We only store or process data which you have given directly to us and which we need to run our business.
How long will we keep your data?
We may need to keep your personal details until up to 10 years after you were a customer of ours, for tax and insurance purposes. After this date your data will be anonymised, unless you have ‘opted in’ to receive ongoing communications from us.
Who has access to your data?
Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorised members of staff will access your data.
Some of the services we use will also store a copy of your data. For example, our website provider Booking Online Ltd, our email provider Fastmail, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages.
Are you planning a children's party in Bromley and searching for affordable entertainment options? Consider our bouncy castle hire service for guaranteed fun!
Our Bromley-based bouncy castle rental company offers a variety of inflatable options to suit any event, from birthdays to community gatherings.
Looking to add excitement to your next outdoor event in Bromley? Our bouncy castle delivery service ensures hassle-free setup and hours of bouncing fun for kids.
Don't let bad weather ruin your plans! Our indoor bouncy castle rentals in Bromley are perfect for keeping the little ones entertained rain or shine
Make your child's birthday party unforgettable with our themed bouncy castle party packages, available for hire throughout Bromley and the surrounding areas.
We do not sell or give your data to any third parties for their marketing purposes.
Who else might your data be shared with?
We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.
How can you see what data we store about you?
You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services.
Your right to deletion
If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.
How can you opt in or out of our marketing messages?
You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by getting in touch with us through any other means.
How does our website use cookies?
Our website stores cookies on your browser to allow you to place an order with us. Our website’s cookies are temporary and cannot be used to identify individual visitors.
Third parties might also set cookies on your browser. We use Google Analytics to monitor the performance of our website, for example. Third parties have their own cookie policies.
How do you make a complaint about our use of your data?
The Information Commissioners’ Office (ICO). is the authority for data protection in the UK. If you have an unresolvable problem with us and our use of your data, they are who you should contact.