Privacy Policy
Effective Date: 2019
At Charlie’s Crazy Castles, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or services. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information:
We collect information that you voluntarily provide to us, such as:
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Name
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Email address
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Phone number
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Home address
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Payment information
Non-Personal Information:
We also collect information automatically, including:
2. How We Use Your Information
Your data is used to:
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Process bookings and payments
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Respond to enquiries and communicate about your bookings
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Improve our website and services
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Send promotional materials and updates if you have opted in
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Comply with legal obligations
3. How We Protect Your Information
We implement robust security measures, including secure servers and encrypted data storage, to protect your personal information. Only authorised personnel have access to this information.
4. Sharing Your Information
We do not sell or trade your personal data. We may share information with trusted third parties only when necessary to:
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Provide our services (e.g., payment processors, delivery/setup teams)
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Comply with legal requirements
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Protect our rights
Cookies:
Our website uses cookies to enhance your experience. You may disable cookies in your browser settings, but some features may be affected. Third-party cookies, such as Google Analytics, may also be used; their cookie policies apply.
Third-Party Links:
Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties.
5. Data Responsibility
The Data Protection Officer and owner, Paul Wells, oversees the safe storage and processing of your data. Contact: 07535 686284.
Purpose of Data Processing:
We process and store your data to provide our hire services, manage enquiries and bookings, and comply with tax and insurance obligations.
Data Retention:
We retain personal data for up to 10 years after your last interaction for tax and insurance purposes. After this period, data will be anonymised unless you have opted in for marketing communications.
6. Who Has Access to Your Data?
Access is limited to:
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Our Data Protection Officer
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Authorised staff
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Third-party service providers essential to our operations (e.g., website hosting, email services)
Social media platforms may retain copies of any messages you send through their services.
7. Your Rights
You have the following rights regarding your personal data:
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Access: Request a copy of the data we store about you.
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Deletion: Ask for your data to be deleted, subject to legal and tax retention requirements.
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Marketing Preferences: Opt in or out of marketing communications at any time via email links or by contacting us.
8. Complaints
If you have concerns about our handling of your personal data, you may contact us directly or reach out to the Information Commissioner’s Office (ICO), the UK authority for data protection.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page. Continued use of our website or services constitutes acceptance of the updated policy.
10. Contact Information
Charlie’s Crazy Bouncy Castles
Thank you for trusting Charlie’s Crazy Castles. We are committed to protecting your privacy and keeping your information secure.
Short Summary: We handle your data in full compliance with GDPR, the Data Protection Act 1998, and other relevant legislation.